General Terms & Conditions

These General Terms & Conditions apply to all offers, orders, and agreements of Shelloh Eats, part of Shelloh BV, via this website.

By placing an order, the customer agrees to these General Terms & Conditions.

1. Company Details

Shelloh BV

Trade name: Shelloh Eats

Address: Simplonbaan 253, 3524 GC Utrecht, Netherlands

Email: info@shelloheats.nl

Chamber of Commerce (KvK): 98579622

VAT Number: NL868554741B01

2. Products and Services

Shelloh Eats delivers fresh, seasonal fruits and vegetables to customers in the Netherlands.

The contents of the boxes may vary weekly depending on seasonality and availability.

All images on the website are for illustrative purposes only.

3. Formation of the Agreement

An agreement is formed once the customer places an order and the order is confirmed by Shelloh Eats.

Shelloh Eats reserves the right to refuse or cancel orders in case of force majeure or unforeseen circumstances.

4. Prices and Payment

All prices are stated in euros (€) and include VAT unless stated otherwise.

Payment must be completed at checkout using the available payment methods.

Shelloh Eats reserves the right to change prices at any time. Price changes do not apply to already confirmed orders.

5. Subscriptions

If applicable, subscriptions are automatically renewed.

Customers may cancel their subscription at any time before the next billing cycle via their account or by contacting customer support.

6. Delivery

Delivery takes place on the delivery date indicated by Shelloh Eats.

Delivery times are indicative only. Delays caused by traffic, weather conditions, or other external factors do not entitle the customer to compensation.

The customer is responsible for providing correct delivery address details.

7. Fresh Products

Shelloh Eats products are fresh and perishable.

Customers are responsible for proper storage of products after delivery.

Shelloh Eats is not responsible for quality issues resulting from improper storage after delivery.

8. Complaints, Returns, and Refunds

Due to the perishable nature of fresh products, returns are not accepted.

Complaints regarding damaged, missing, or incorrect products must be reported within 24 hours of delivery, preferably with photos.

Shelloh Eats will assess the complaint and may offer a replacement or a full or partial refund.

9. Liability

Shelloh Eats is not liable for indirect or consequential damages, including loss of profit.

Shelloh Eats’ liability is limited at all times to the value of the relevant order.

10. Force Majeure

Shelloh Eats is not liable for failure to fulfill obligations due to force majeure, including but not limited to natural disasters, strikes, pandemics, transport disruptions, or government measures.

11. Privacy

Personal data is processed in accordance with our Privacy Policy and applicable GDPR regulations.

12. Amendments

Shelloh Eats reserves the right to amend these General Terms & Conditions at any time.

The most recent version will always be available on the website and takes effect immediately upon publication.

13. Governing Law

All agreements are governed by Dutch law.

Any disputes shall be submitted to the competent court in the Netherlands.

Shelloh Eats

Fresh products. Fair service. Transparent terms.