Frequently Asked Questions (FAQ)

What is included in the box?

Each box contains a seasonal selection of fresh fruits and vegetables.
The contents may vary weekly depending on availability and season to ensure the best quality.

How fresh are the products?

All products are freshly packed on the day of delivery to guarantee maximum freshness and quality.

Can I choose the products inside the box?

Our boxes are pre-selected to provide a balanced seasonal mix.
This helps reduce food waste and ensures the best value.

Are the products organic?

Some of our products are organic.
Organic items are clearly indicated when available.

Where do you deliver?

We currently deliver across **the Netherlands**.
Delivery availability may vary by location.

What are the delivery days?

Delivery days are shown during checkout.
Orders are delivered on selected delivery days only.

Can I cancel my subscription?

Yes, subscriptions can be **canceled at any time** before the next billing cycle.

What if something is wrong with my order?

If you receive damaged, missing, or incorrect items, please contact us within **24 hours of delivery**.
We will review the issue and offer a replacement or refund if applicable.

Do you accept returns?

Due to the perishable nature of fresh products, returns are not accepted.

How should I store the products?

Store produce in a cool, dry place.
Refrigerate leafy greens and sensitive items after delivery.

How can I contact you?

You can reach us at:
📧  info@shelloheats.nl
📞  +31 6 18505078

Shelloh Eats
Fresh, seasonal produce delivered with care.